Service work is different from retail, so this policy spells out exactly when money comes back to you and how the process runs at Appdesk Home Services Sdn Bhd.
1. Deposits
Where a deposit is taken — usually to order a specific heater, pump or fitting for your job — it is fully refundable if you cancel before we place the order with the supplier. Once the item is ordered, the deposit becomes refundable minus any restocking charge the supplier imposes on us, which we will show you in writing. Deposits for scheduled labour (no parts) are refundable in full up to two hours before the arrival window.
2. If a repair does not hold
Our first remedy is always a redo: report the recurrence within the warranty period (90 days for repairs, 12 months for installations) and we return to re-diagnose at no charge. If the recurrence is caused by our workmanship, we fix it free. If two redo attempts fail to resolve the same fault, you may choose between a third attempt or a refund of the labour portion of that job.
3. Parts and fittings
Uninstalled parts purchased from us can be returned within 14 days in unopened original packaging for a full refund of the part price.
Installed parts that fail within the manufacturer's warranty period are handled as warranty claims: we remove the faulty unit, manage the claim with the manufacturer or distributor, and refit the replacement. Our labour for warranty refits is free within our own workmanship warranty window, and charged at a reduced rate after it.
Special-order items (non-stock colours, imported fixtures) are returnable only if the supplier accepts the return; any supplier charges are passed through at cost.
4. How refunds are paid
Refunds go back by the method you paid with — DuitNow transfers within 3 working days, e-wallet reversals within 5 working days, and cash refunds by transfer to your named bank account. Every refund is accompanied by a credit note for your records.
5. What falls outside this policy
- Damage caused by other contractors working on the same system after us
- New blockages caused by foreign objects after a drain-clearing visit
- Changes of mind about colour or model after installation is complete
- Consumables (sealants, tapes, minor fittings) already used on the job
6. Raising a refund request
Email [email protected] or WhatsApp +60 16-772 3948 with your receipt number and a short description. We acknowledge within one working day and resolve most requests within five.